WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 14 days on all sets that have not been opened, worn, or tampered with.
To initiate an exchange, please email our team at Ghluxuryhair@gmail.com with your order number and the set you'd like to exchange to, and we'll be happy to help.
Here are some FAQ in regards to our exchange policy:
1. WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange on unopened hair extensions within 14 days of the date that you receive your hair extensions.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Classy Sassy Hair Extensions will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
3. HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT COLOR?
Please e-mail us at Ghluxuryhair@gmail.com and let us know your order number, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange.
All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. We highly recommend to ship your set via a trackable shipping option, as that will greatly expedite the exchange process.
4. MAY I EXCHANGE MY GH LUXURY HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened.
All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.
It takes 3-5 business days to process all orders from the moment we place it in our system. U.S. orders take 3-7 business days to be delivered with standard free shipping, and international orders may take anywhere from 5-15 business days.
6. WHY ARE GH LUXURY HAIR EXTENSIONS NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
7. HOW MAY I CONTACT YOU?
You may contact us by e-mail at Ghluxuryhair@gmail.com The Classy Sassy Hair Extensions Support team operates 6 days a week, Mon-Fri 9am - 5pm Est. We always guarantee a response within 24 hours and will be happy to help you!
Note: Any exchange most cost the same as your original purchase, we do not return money for product exchange.